Refund Policy
Thank you for shopping at Harmony Skin and Massage Therapy.
Client safety and product integrity is important to us, therefore product refunds or exchanges are only accepted on a limited basis. Only sealed, unopened, unused products will be accepted when accompanied by a physical or emailed receipt dated within 10 days of purchase. Opened products are considered to be contaminated and will not be eligible for refund or return.
To be eligible for a return, please make sure that:
- The product was purchased in the last 10 days.
- The product is in its original, unopened packaging.
- You have the receipt or proof of purchase.
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By email: contact@harmonyskinmassage.com
Send the product with its original packing and the receipt or proof of purchase, to:
Harmony Skin and Massage Therapy
8619 Reseda Blvd, Suite 305, Northridge, CA 91324
SHIPPING CHARGES
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Harmony Skin and Massage Therapy.
DAMAGED ITEMS
In the rare case you receive products that are damaged or incorrect, we will issue a full refund or replacement free of charge on the products damaged. You must notify us within 72 hours after receipt of the goods for a refund or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the package. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase. All damages or incorrect items will need to be returned before a refund or credit can be processed.
SALE ITEMS
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
CONTACT US
If you have any questions about our Refund and Returns Policy, please contact us:
- By email: contact@harmonyskinmassage.com